Our Story
Derby Service was formed to bridge a gap in personal assistant
services. While some have a full-time personal assistant, others
genuinely need help but may not have the need or the resources
for a full-time assistant. Derby Service is the brainchild of a busy professional who found
himself in this very situation. His workdays were long with plenty
of business trips thrown into the mix. He would often return
home from a trip to an untidy home with bare cupboards. It was
a constant battle to keep up with day-to-day errands even when
he was in town. In his frustration with this situation, he dreamed
of having a part-time personal assistant to improve his quality
of life. The concept of time-shared personal assistants was his
solution.
This is how Derby Service was born. It was created to benefit
people in need of personal assistance, from busy professionals,
active retirees, families on the go, single parents, brides-to-be,
recovering medical patients, to chronic business travelers. Our
trained personal assistants help our clients manage the “little
things in life” that must be done but erode their free
time. By getting life’s necessities under control, we improve
the quality of life for our clients.
Derby Service offers quality service at reasonable rates, with
an undying commitment to excellence.
We invite you to simplify your life with Derby Service.
Derby Service: An idea whose time has come.
FAQs
Q: What is Derby Service?
A: Derby Service
provides personal assistants on a time-share basis. Because not
everyone has the need or resources for a full-time personal assistant
but may still need help managing day-to-day tasks, Derby Service
fills this gap. In essence, Derby Service is a life management
service
for busy individuals.
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Q: What is our value proposition? A: The Derby Service Four-Point Customer Care:
- Professional
Employees
- Excellent Service
- Security and Confidentiality
- Innovative Time-Share Model
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Q: Is Derby Service safe to use? A: Absolutely. Our services are safe, secure and confidential.
Client information is safeguarded and protected. Additionally,
client’s house keys are stored in a tamper-proof key ring
and identified by serial number only. For added security, all
keys rings are kept in a locked safe, and signed in and out with
each and every use.
Personal assistants undergo stringent screening, including a
thorough background check. They are selected from a large pool
of candidates and are held to the highest standards of ethics.
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Q: Where do you provide personal assistant services? A: Based in Washington, DC, Derby Service provides personal
assistants within the greater Washington, DC area.
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Q: How do you know what your clients
want?
A: To the greatest
extent possible the same personal assistant
will be assigned to
a particular client.
With this continuity, we more quickly learn about our clients,
and are better able to keep them satisfied.
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Q: Are all of your
services listed on the website? A: No. Our list of services provided on our website and company
literature pieces are examples of services we can perform. We
encourage our clients to create their own to-do list for our
assistants. Just as our clients are all unique, their needs are
as well.
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Q: How do you handle billing?
A: Derby
Service bills once a week. Our clients are billed for their
hourly package within one week of service. All
Derby Service personal assistants have company credit cards
for incidental purchases made on behalf of our clients
at their request (i.e. grocery shopping, gift purchase,
etc). All receipts for such purchases will be retained
by Derby Service, submitted to the client, and billed.
There are no surcharges or hidden fees to our pricing or
services.
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Q: Is this service affordable?
A: Yes.
We offer customized service packages so that our clients
are
only paying for the time they need for a particular service
to be completed.
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Q: What is included
with the purchase of my personal assistant time?
A: Your
personal assistant, their undivided time and attention,
their company car and fuel.
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Q: Are there any hidden fees or surcharges associated
with this service? A: No.
There are absolutely no charges to our clients other
than (a) the charge for their assistant and (b) direct
costs incurred during service to client at their
request (i.e. shopping).
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Q: Should I tip my personal assistant? A: No. We discourage tipping of our assistants.
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Q: Is Derby Service insured? A: Yes.
Proof of insurance is available upon request.
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Q: How can I get more
information about Derby Service?
A: Please feel
free to contact us. Our office line is answered Monday-Friday,
9am-6pm.
Derby Service
Mailing Address: PO BOX 60208, Potomac, MD 20859 Phone: (301)
221-3438 or (240) 274-1833
Fax: (240) 499-8874
www.DerbyService.com
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